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That means, it removes everything that was installed on your Chromebook, including Chrome OS (and everything that was part of it) and anything additional you installed, for example, your Linux partition. That includes all the accounts that you signed into and everything that comes with those accounts (extensions, apps, files, and settings etc.). It removes anything that you added to the operating system. Powerwash resets Chrome OS, the operating system on your Chromebook.

You’ve asked the experts in our help forum for help fixing your issue, and they recommend recoveryĭifference between Powerwash and Recovery Mode.

You’ve tried other troubleshooting steps and nothing has fixed your issue.

You see this error message: “Chrome OS is missing or damaged”.

When to use Recovery ModeĪccording to the Google Help Center article, you will use the recovery mode in the following situations: In such situations, you need the ultimate reset, using Recovery Mode. Recovery will remove and reinstall the OS.

Especially if you have gone into developer mode and installed Linux and additional partitions. Use this keyboard shortcut from the login screen: CTRL + ALT + SHIFT + R Reset Chromebook using Recovery ModeĬhromebooks experts like my friends Jim and Denny will not agree when I say Powerwash is complete factory reset. You can do a Powerwash while you are on the login screen too.

In the “Powerwash” section, click Powerwash.

You will start over as if it were a new Chromebook. Also, after the Powerwash, the Google account that you use to log in again becomes the new owner account, should you use another one.įactory reset removes all your content, settings and accounts from the Chromebook. This is a Google account that you used to log in to this Chromebook the very first time. You will need to log in using the Owner Account to be able to factory reset a Chromebook.

When to PowerwashĪ factory reset erases all the information on your Chromebook’s hard drive, including all the files in the Downloads folder. In this section, I will explain how to do Powerwash and also what happens when you do it. Powerwash is the official version of Chrome OS factory reset. Here are the things that will be changed back to their defaults:

Under the section “Reset,” click Reset.

Your saved bookmarks and passwords won’t be cleared or changed. This does not affect how your login to your Chromebook, your Chromebook specific settings like your wallpaper or login accounts etc. In such situations, you can reset your Chrome browser. Occasionally, the settings can get clogged up or a sly extension might take over your browser and start showing advertisements or popups on every page that you visit. Google Chrome that’s on your Chromebook is similar to Chrome on Windows or Mac, save for a few differences. These files and folders are stored locally on your Chromebook’s SSD and will be erased with Powerwash and Recovery (two types of resets that we will discuss in detail). You will need to back up the contents in the Downloads folder. Anything that you have opted not to sync, will have to be backed up manually. After the reset, when you sign back in, everything should come back.

If you have signed into Chrome and opted to sync everything, (bookmarks, history, and passwords etc), these are stored in Google Cloud. This article assumes that you have backed up anything that you have stored on your Chromebook. So, if you have this message on your Chromebook, don’t panic, you can create a recovery media and get your Chromebook back to how it was when you got it. This is a clear sign that you need to use recovery mode to reset your Chromebook. Based on the situation itself, the type of reset suggested also will vary. There are different situations where a reset is recommended. Hence, you will occasionally see Chromebook experts recommending a reset. This has a lot of benefits and one of them is that you can reset your Chromebook and start over without losing any data.

Disable Developer Mode To Powerwash ChromebookĬhrome OS encourages its users to store all their data in the cloud.

Factory Resetting a School or Work Chromebook.

How to Reset your Chromebook in Recovery Mode.

Difference between Powerwash and Recovery Mode.